Return Policy

We aim to provide high-quality products, but if you are unsatisfied, you may return the product under the following conditions:

1. Eligibility for Returns

  • Items must be unused, in their original packaging, and in resalable condition.

  • Return will be accepted within 5-7 business days. 

  • Return requests must be initiated within 7 days of receiving the product.

  • Products that are damaged due to misuse, mishandling, or external factors are not eligible for return.

2. Return Process

  • To initiate a return, contact info@jettrian.com with your order details.

  • We will guide you through the return process and arrange a pickup if applicable.

  • Once the returned item is received and inspected, we will proceed with a refund or exchange as per policy.

Refund Policy

1. Refund Eligibility

  • Refunds will be initiated only after the returned product has been inspected and approved.

  • If a product is out of stock or unavailable, a full refund will be processed.

  • Refunds are issued via the original payment method and may take 5-7 business days to reflect in your account.

  • Refunds will be credited to the original payment method within 5-7 business days.

2. Non-Refundable Situations

  • Shipping charges are non-refundable.

  • Refunds are not applicable for damaged, used, or incomplete product returns.

  • Refund requests made after the return window has closed will not be accepted.

Exchange/Replacement Policy

We offer exchanges or replacements for eligible products under certain conditions.

1. Exchange/Replacement Time Frame

  • Customers must raise an exchange request within 7 days of receiving the product.

  • Once approved, the replacement product will be delivered within 5-7 business days after the returned item is received and inspected.

2. Conditions for Exchange

  • The product must be in unused, undamaged, and original condition with all accessories included.

  • Exchanges are subject to stock availability. If the requested product is unavailable, customers may opt for an alternative product of equal value.

  • If the product received is defective or damaged, a replacement will be provided free of charge.

For further queries, contact info@jettrian.com or call +91 7599955547.

We appreciate your trust in Jettrian and look forward to serving you!